asrab-privacy

ASRAB Account and Data Deletion

ASRAB users can permanently delete their account and associated personal data from the app or request deletion when they cannot access the app.

Delete your account inside ASRAB

1. Open ASRAB and sign in.
2. Open Profile.
3. Tap Delete account.
4. Confirm permanent deletion.

When the request succeeds, ASRAB deletes:

• the user’s Firebase Authentication account;
• private reports linked to the account;
• community incident pins created from those reports;
• uploaded report photos linked to those reports;
• support requests and safe-place suggestions linked to the account; and
• trusted-contact information stored locally by ASRAB on that device.

Deletion is permanent and cannot be undone.

Request deletion without access to the app

Email asrab.support@gmail.com from the email address used for the ASRAB account with the subject ASRAB Account Deletion Request.

ASRAB may ask for limited information needed to verify ownership of the account. Do not send a password, verification code, identity document, precise location, or other unnecessary sensitive information.

Verified email requests will be processed as soon as reasonably possible and within 30 days. ASRAB will confirm when deletion is complete.

Delete reports without deleting your account

1. Open ASRAB and sign in.
2. Open Profile.
3. Tap Delete my reports.
4. Confirm deletion.

This removes the user’s private reports, the community incident pins created from them, and their uploaded report photos. It does not delete the ASRAB account or unrelated account settings.

Users who cannot access the app can email asrab.support@gmail.com with the subject ASRAB Data Deletion Request.

Data that may remain temporarily

ASRAB does not intentionally keep active copies of account-linked reports, photos, incident pins, support requests, or authentication records after deletion completes. Limited security logs, service-provider backups, or deletion-request correspondence may remain temporarily where required for security, fraud prevention, legal compliance, or reliable backup operation. Such information is not used for advertising and is removed or de-identified according to the applicable retention schedule.

Contact

For deletion or privacy questions, contact asrab.support@gmail.com.

Read the ASRAB Privacy Policy.